We offer free standard shipping for all orders within the United States. If you are interested in other shipping methods, for a more prioritized service, click the following link, and send us a message.
If for any reason the order was sent to a wrong address or any other related error, we will pay for the shipping cost to be resent or you may receive a full refund, contact us for further information immediately.
If during the transaction, the buyer inputs a wrong address, or does not add all the complete details such as, apartment number or suite, resulting in the order being sent to a wrong location, the buyer will be responsible to pay the shipping cost for the product(s) to be dispatched again or receive a refund which will have a discounted charge of 15% restocking fee, over the value of the product; the buyer will only be subject for reshipping or a partial refund, once the original packaged has been retrieved.
Orders may be cancelled within a 24 hour time frame. Once the 24 time frame has concluded, no orders may be cancelled due to processing.
If an order has been shipped, no cancellation will be permitted until the order has reached its destination. However, once the item has arrived to the final location, we may proceed with a return process. All associated fees such as return shipping, shall be covered by the seller, not including buyer's remorse.
We do not guarantee the end results due to differences between personal hair characteristics & skin complexion that may affect the desired outcome
Our branded beauty products are for professional use.